American Red Cross - Austin is a well-known charitable organization that provides a range of services to the local community. The facility is equipped to handle blood donations, offering a seamless and painless experience for donors. The staff are highly skilled and create a welcoming atmosphere, ensuring a positive donation experience. Additionally, the organization offers First Aid/CPR training classes, although there have been some reported issues with scheduling and course content. Despite these concerns, American Red Cross - Austin continues to partner with other organizations such as ARES to provide essential services during times of need. While there have been complaints about certain operational aspects, the facility strives to make a positive impact and provide support to those in need within the community.

I have always been a giver but I found out the hard way that a lot of these charity organizations are not actually helping people but they are padding their own pockets in the pockets of their family no matter what the situation is they're never going to help the people and that is a sad State of  The online scheduling system booked me an appointment for today to donate (Saturday), but I got here and it's closed.  Seems they run a bad operation.  Waste of 30 minutes round trip driving. The service was very poor. I left work all this way just to know that if we didn't reach 5 minutes before the appointed time, the system would not register me. At least LET US KNOW. GIVE US SOME INFO. When I reached their, I was getting registered by one of the volunteers and a worker came and told me that I could not even donate blood and had to reschedule for another day... Just because I was 5 minutes late. I can't post this without giving it a star, but if I could, I would give this 0 stars. Such a waste of my time. I donated "Power Red" today at this location. The donation was very easy and the person that did my IV was clearly talented, it was quick and easy and almost entirely painless. Although the donation area is pretty small, the staff there are incredibly friendly and they keep the waiting area stocked with great snacks. I had a wonderful experience donating here and will definitely be back in the future. Thanks to the team here for creating such a great atmosphere at the facility and making me feel welcome!! Best organization, good Instructors Donate Blood, Donate Life I encourage everyone to donate blood at any of your local blood drives at The American Red Cross. You can donate in honor of a loved one who has passed, or donate to have blood and blood products stored for later use for yourself. There are thousands of people every day who benefit from your life saving donation. Please download the donor app and help save lives. Signed up & showed up to donate blood today ( Friday of a holiday weekend) Location not set up & apparently never checked out. Eventually told we could go home,  no blood donations today. Poor management. I'll stick with We Are Blood from now on!! I was a little bit saddened.\n\nPaid for First Aid/CPR for Adult and Pediatric but only received the training minus the Pediatric. I suppose it was not in our instructor’s system for me to have Pediatric included.\n\nContacted customer service. They refunded the class but re-signed me up for another class session to pay the same price.\n\nThe session lasts from 9 am to 2 pm, but not including the Pediatric portion would remove one hour. I have to retake the entire class with Pediatric on another day from 9 am to 2 pm regardless of me already taking the first 4 hours of the class.\n\nTaking the first 4-hour portion of the class again is what bothers me because it felt like a waste of time with no actual sort of compensation. There for ARES (amature radio emergency service). We partner with them and our equipment is there  They are great on misery. The portion was made in dirty, poorly made building at 16501 Bratton Lane AUSTIN TX 78728.  Disorganized, we have been so many people in a such small place , divide on couple of groups.\nThey advertised that you can earn CEUs credit hours, but they refuse to recognize my hours, Contacted ¨1000¨ times help support and they are not able to send me a receipt with the Continued Education  Credit hours I earned. Shame on American  Red Cross.\nThe quality of training was not good enough. I have my first training in California ( San Diego ) and it was amazing. Disappointed. Never,Never Again will make  the mistake to  purchase such expensive CPR training course ,  with so low quality where they make you believe you earned Continued Education Credit hours ,but it is a lie . Shame on  Red Cross. Don't waist time to get trained with them. I've donated blood to RC since 2006, and I have decided I am no long going to donate blood because of how this organization doesn't have any consideration for other people's time.\nThey will send you multiple text, email, call on how they are desperate for blood but when you show you up, you'll have to wait long period of time or 2 hours before told the location changed, and report to new location bc its little more drive and location changing last min, I was 20min late, bc of that I was going to have to a walk in and might not be able to donate.\nWhy waste your time, when they don't value your time.\nEspecially when you're doing it for free.\nHard pass I made an appointment online to donate blood. I drove a whole hour to get there, only to find out that they're closed to the public right now. The hours and scheduling website need to be updated so people aren't showing up to an empty building. Huge waste of time!  Red cross sux... Nothing about the infrastructure. But I had a not good experience when donating blood at this location (2218 Pershing Dr. , Austin, TX 78723). The red cross has too few places to give blood.  Went to help a friend last night whose apartment was damaged.  Red Cross shows up and dings my truck with his truck door.  It's nice of them to volunteer but learn to park and be respectful of other people's property instead of making more work for people.    I signed up for a classroom CPR/AED/First Aid class (6 hour time commitment).  I wanted the full classroom experience (as opposed to a hybrid online and classroom experience) since this was my first CPR class.  This required me to rearrange a day’s worth of work calls and reconfigure several other things within the household, which is not necessarily an easy task.\n\nThe class was scheduled to start on a Thursday at 9am.  I received an email at approximately 3pm the day before stating my class was cancelled and I was automatically being enrolled in another class on a different day.\n\nThis was no where enough time (less than 24 hours) for me to change BACK everything I had moved to make mys

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