Communication & Interpersonal Skills - Online CNA Class
Develop effective communication techniques for interacting with patients, families, and healthcare team members. Learn therapeutic communication and cultural sensitivity.
Syllabus & Study Guide
1. Therapeutic Communication
Active listening skills and open-ended questions. Using silence effectively. Reflecting, clarifying, and summarizing. Avoiding communication barriers like false reassurance and giving advice.
2. Non-Verbal Communication
Understanding body language, facial expressions, and eye contact. Personal space and touch considerations. Recognizing non-verbal cues from patients who cannot speak.
3. Communication with Special Populations
Techniques for patients with hearing or vision impairments. Communicating with patients who have aphasia or cognitive impairment. Using communication boards and assistive devices.
4. Cultural Sensitivity
Respecting cultural differences in healthcare. Understanding how culture affects communication, personal space, and care preferences. Avoiding stereotypes and practicing cultural humility.
5. Working with Families
Maintaining professional boundaries. Communicating with anxious or upset family members. Involving families in care while respecting patient privacy.
6. Team Communication
Reporting to nurses using SBAR (Situation, Background, Assessment, Recommendation). Accurate documentation principles. Shift change hand-off communication.
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