Communication, Dignity, and Resident Rights
Therapeutic communication, cultural sensitivity, confidentiality (HIPAA), and promotion of resident rights and independence.
1.5 hours 4 Objectives 4 Q&A
Learning Objectives
- Use active listening and open-ended questions
- Maintain confidentiality and respect cultural preferences
- Promote autonomy, privacy, and informed choices
- Recognize and report abuse/neglect immediately
Study: Questions & Answers
Q1. What is an example of therapeutic communication? ⌄
- “Why did you do that?”
- “Everything will be fine.”
- “Tell me more about how you're feeling.”
- “You shouldn't feel that way.”
Answer: “Tell me more about how you're feeling.”
Explanation: Encourages sharing using an open-ended prompt.
Q2. Resident rights include: ⌄
- Access to medical records
- Freedom from abuse and neglect
- Privacy and dignity
- All of the above
Answer: All of the above
Explanation: All listed items are resident rights protected by law.
Q3. A CNA overhears a nurse discussing a resident in an elevator. The best action is to: ⌄
- Ignore it
- Join the conversation
- Report the breach of confidentiality to a supervisor
- Tell the resident later
Answer: Report the breach of confidentiality to a supervisor
Explanation: Protecting confidentiality (HIPAA) is mandatory.
Q4. If a resident refuses a bath, the CNA should: ⌄
- Force compliance
- Document refusal only
- Respect the choice, educate, and report per policy
- Skip hygiene indefinitely
Answer: Respect the choice, educate, and report per policy
Explanation: Residents have the right to refuse; report and attempt alternatives.
Interactive Quiz
Answer the multiple-choice questions below, then submit to see your score along with explanations.
Question 1 of 4 • Answered 0 / 4 • Remaining 4
Next Steps
Continue to other modules or explore state-approved programs to complete your clinical requirements and certification.